| 1. Why are some of your products only available to flooring professionals? |
| Some of the products we sell are denoted "For Professional Use Only" by the manufacturers. |
| last updated - 2009-08-27 14:58:30 |
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| 2. How do I get a Log In to view prices? |
You must be a contractor or flooring professional in order to obtain a contractor account. The easiest way to apply is to Click here.
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| last updated - 2009-08-27 14:59:19 |
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| 3. I have an account, why can not I see prices on some of the products? |
You more than likely have a public account which allows you to create wishlists, view your pending and shipped orders and reorder more quickly next time by saving your shipping information with us. If you wish to be upgraded to a contractor account, please Click here to contact us. We will email you with any additional information we need to satisfy your request within 1 business day.
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| last updated - 2009-08-27 14:59:45 |
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| 4. What is your return policy? |
| Please Click here to review our return policy in full. |
| last updated - 2009-08-27 14:57:27 |
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| 5. What are the accepted forms of payment? |
 A. We accept: PayPal, VISA, MasterCard, Discover and American Express. |
| last updated - 2009-08-27 15:03:34 |
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| 6. How and when will my credit card be billed? |
| The name that will appear on your credit card statement is Flooring Supply Store. If your order is a regularly stocked item, your credit card will be billed as it ships. If your order is a special order, your credit card will be charged at the time you place your order. You can tell if it is a special order or not by its stocking status on each of the product s detail page. |
| last updated - 2009-08-27 15:04:33 |
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| 7. What is my Security Code? |
| Your Security Code, properly known as a CVV2 number, is an authentication process established by credit card companies to further efforts towards reducing fraud for internet transactions. It consists of requiring a cardholder to enter the CVV2 in at transaction time to verify that the card is on hand. Click here to locate your CVV2. |
| last updated - 2009-08-27 15:05:30 |
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| 8. Why am I being billed for a flammable handling fee? |
| Some items are classified by the DOT (U.S. Dept. of Transportation) as flammable. FLAMMABLE items are subject to a $20 Hazardous Materials Surcharge for each box (1 - 4 gals.)(1 - 4 qts.) or One (5) Gallon Container. This fee is on top of the regular amount charged for standard shipping. |
| last updated - 2009-08-27 15:06:44 |
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| 9. What is your shipping policy? |
| Our shipping policy can be viewed by clicking here. |
| last updated - 2009-08-27 15:07:36 |
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| 10. What is the cost to ship to me? |
| Standard ground shipping is .45 cents per pound to Zone 1 which is the east coast and the midwest and .55 cents per pound to Zone 2 which is the west coast. Both ship zones have a 15 pound minimum charge requirement. To explain this, 1 through 15 pounds will be billed as 15 pounds and after that it will bill as shown. Shipping will be automatically calculated in the second page of the checkout process when you tell us to where we are shipping. Your billing information is not submitted to us until after you authorize the order on the third page of the checkout process which is the order confirmation page. |
| last updated - 2009-08-27 15:08:18 |
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| 11. Is there a less expensive way to ship my order? |
| We find the shipping costs that we have built into our site to be accurate for purchasing a box/bundle or two of wood flooring. However, when you start looking at 500 or 1000 Square Feet and Up, we can usually find a Common Carrier (LTL) who is cheaper because of the volume of business we do with them. This is also true for finish, sandpaper, and other supplies you may need to stock up on. To get freight quote on a high volume order please contact us. |
| last updated - 2009-08-27 15:08:56 |
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| 12. How will my orders be shipped? |
| Most orders will ship via UPS ground. Larger orders will be shipped via LTL Common Carrier like UPS Freight or Yellow Transportation. |
| last updated - 2009-08-27 15:09:40 |
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| 13. Would my order ship faster if I order by telephone or fax? |
| In most cases, no. Orders submitted via the Internet are transmitted to us immediately and reviewed throughout the day. |
| last updated - 2009-08-27 15:10:23 |
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| 14. When will my order ship? |
| Normally, all in stock items will leave our facility within 1-2 business days. |
| last updated - 2009-08-27 15:11:01 |
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| 15. How can I track my order once it has shipped? |
| An automated email is sent contaning the order number and status while the text will include a personalized, warm greeting. Included in the email is an invoice link which takes them to their account page as well as the clickable tracking number link(s) with the appropriate shipper indicated (ie. USPS, UPS, Fedex, and/or DHL). When a customer logs in to view the order invoice within their account history, the invoice contains clickable tracking number links and a "Track" button. |
| last updated - 2009-08-27 15:11:44 |
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| 16. How will I know my order has been shipped? |
| A shipping confirmation will be emailed to you containing the method of shipment and a clickable tracking number links(s) for your shipment. Also, if you have an online account with us, you can log in to your account and click account history. Under of the "Order Status" you click on "view" botton of the Order what you wish to know. Now look for Order Tracking Box on the botton and click on the botton "Track". |
| last updated - 2009-08-27 15:12:26 |
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| 17. Do you ship internationally? |
| We do not offer international shipping. Our sales and shipping are only available in the United States. |
| last updated - 2009-08-27 15:13:04 |
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| 18. Do catalysts come with products that need to be catalyzed? |
| Yes, catalysts come with products that need catalyst to work. We offer extra catalyst for those who happen to loose theirs. |
| last updated - 2009-08-27 15:13:41 |
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| 19. What is VOC? |
| Volatile organic compounds (VOCs) are organic chemical compounds that have high enough vapor pressures under normal conditions to significantly turn into vapors and enter the atmosphere. For more on VOC s click here to download an informative PDF about them. |
| last updated - 2009-08-27 15:14:27 |
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| 20. What is the Janka Hardness Rating? |
| The Janka Hardness scale is the test used to determine how hard a piece of wood is. The test embeds a steel ball into a piece of wood until it is exactly halfway in. The amount of pressure (PSI) that it takes to insert the ball into the wood is the Janka Rating. It is one of the best measures of the ability of a wood species to withstand denting. One thing to keep in mind however, the hardness of a species will not protect against scratching (that is solely based on the finish that is on the floor). |
| last updated - 2009-08-27 15:15:06 |
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